Shipping Questions

How do I figure out shipping cost?

Your art will be securely wrapped and shipped using USPS, unless otherwise requested. Here is the general cost guideline based on weight.  Since this is a general guideline, if your package costs less to ship, I will refund you.

US and Canada (USPS): 

Note: Most packages are between 1 to 10 pounds in weight.

USA: up to 3 lb ($8), 3.01-10 lb ($15), 10.01-30 lb ($50), 30.01-40 lb ($75), 40.01-75 lb($150)

International (incl canada): up to 3 lb ($15), 3.01-10 ($50), 10.01-30 ($100), 30.01-40 ($150), 40.01-75 ($250)

International customers: Receiver handles HST

How long does it take to get my art?

Your order will be processed within 3-5 business days after you place your order. I typically ship with USPS unless otherwise stated (extra cost).

How will your art be packaged?

I take extreme care to ensure your art is safe during shipping. very small art pieces are typically bubble wrapped and supported by hard boards before put in a bubble wrapped envelope.  Larger pieces are shipped in cardboard boxes with foam and corner support. Larger paper pieces are shipped in tube. 

Who do I use for Shipping? 

I use USPS. Let me know if you would rather use another mechanism. Please email me and I can figure out the cost and communicate it back to you.

Returns
I would like you to be happy with your purchase. If you are not satisfied you can return your art within 30 days of receiving it.  I unfortunately cannot offer a refund exchange after 30 days have gone by since your purchase.

To be eligible for a return, your item must be returned in the same condition that you received it. Please use the same type of safe packaging to post it back. You are responsible for the return shipping cost and for the art to be in good condition when it reaches me. Please send me an email with the tracking number when you ship the art. 

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. If you have paypal, I'll paypal you. Otherwise, I'll send you a check 3-5 days after receiving it. I'll let you know when the payment is on its way. The original shipping cost (if applicable) will be deducted from your refund even if it was shipped for free since I incur that cost upfront. 

Please consider using a trackable shipping service to guarantee return.

Return Shipping Address
To return your product, you should mail your product to:

Haleh Mahbod Art

21334 toll gate road, Saratoga California US 95070


Late or missing refunds
If you haven’t received a refund after a few days of notification, please check with your bank before contacting me. Sometimes it takes a few days for a transaction to be processed. Otherwise, please contact me immediately.