Shipping Questions

Shipping Cost for Original Paintings

Shipping cost will be calculated on checkout and is dependent on package weight, size and shipping address. This is determined before you select payment type. Don't worry, you can always remove an item from shopping cart. Please contact us if you have any questions.

Shipping Cost 

Shipping cost can range from $8 (for small size), $15-25 (for medium size) to $50-75 (for larger size) in US. Most packages are between 1 to 15 pounds in weight. Very large paintings that are wider than 40 inches will be taken off of frame, rolled and shipped in a tube. This lowers the shipping cost. If you are local, you can avoid shipping cost if you arrange a pick up time with us. In this case, use LocalPickup code on checkout to wave shipping cost. 

We also ship international. HST will be handled by the receiver where applicable.

How long does it take to get my art?

Your order will be processed within 3-5 business days after you place your order. 

How will your art be packaged?

We take extreme care to ensure your art is safe during shipping. Small art pieces are typically bubble wrapped and supported by hard boards before put in a bubble wrapped envelope.  Larger pieces are shipped in cardboard boxes with foam and corner support. Larger paper pieces are shipped in tube. 

Shipping Carriers 

We typically use USPS or FedEx in US. For International we use DHL or whatever career is required. This depends on the destination.

Returns
I would like you to be happy with your purchase. If you are not satisfied you can return your art within 30 days of receiving it.  I unfortunately cannot offer a refund exchange after 30 days have gone by since your purchase.

To be eligible for a return, your item must be returned in the same condition that you received it. Please use the same type of safe packaging to post it back. You are responsible for the return shipping cost and for the art to be in good condition when it reaches me. Please send me an email with the tracking number when you ship the art. 

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. If you have paypal, I'll paypal you. Otherwise, I'll send you a check 3-5 days after receiving it. I'll let you know when the payment is on its way. The original shipping cost (if applicable) will not be refunded. 

Please consider using a trackable shipping service to guarantee return.

Return Shipping Address
To return your product, you should mail your product to:

Haleh Mahbod Art

21334 toll gate road, Saratoga California US 95070

Late or missing refunds
If you haven’t received a refund after a few days of notification, check with your bank before contacting me. Sometimes it takes a few days for a transaction to be processed. Otherwise, please contact us immediately.

What about shipping cost for prints and products?

Prints and products are processed by Pixels and they have a wonderful return policy.